Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Tailova! The terms "we", "us" and "our" refer to Tailova. Tailova operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Tailova is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted or rendered in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction on a case-by-case basis.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Tailova reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Tailova confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Because orders may be submitted for fulfillment shortly after they are placed, Tailova may be unable to accommodate cancellation or modification requests after an order has entered processing.
In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you using the email address, billing information and/or phone number provided at the time the order was placed.
Your purchases are subject to returns or exchanges in accordance with our Return and Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation.
Unless otherwise expressly stated, posted prices do not include applicable taxes or other charges.
We may offer promotions from time to time that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information so that we can complete transactions and contact you as needed.
You represent and warrant that the payment information you provide is true, correct and complete, that you are authorized to use the payment method provided, and that you will pay all charges incurred at the prices presented at checkout, including applicable taxes and charges.
SECTION 5 - SHIPPING AND DELIVERY
Orders are processed and shipped to the shipping address provided by the customer during checkout.
Estimated delivery times are provided for convenience and are not guaranteed. Delivery estimates may vary depending on destination, carrier operations, order processing, holidays, weather, customs, or other circumstances outside our reasonable control.
Tracking information will be provided when available after an order has been processed and shipped. Customers are responsible for providing a complete and accurate shipping address at checkout.
Tailova is not responsible for delays caused by shipping carriers, customs processing, severe weather, natural events, or other circumstances outside our reasonable control.
Please refer to our Shipping Policy for additional information regarding processing, shipping, tracking, and delivery.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, displays, images, graphics, product reviews, video, audio, and the design, selection and arrangement thereof, are owned by Tailova, its affiliates or licensors and are protected by applicable intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit material from the Services without our prior written consent.
Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright or other intellectual property of Tailova, Shopify or any third party.
Tailova's names, logos, product and service names, designs and slogans are trademarks of Tailova or its affiliates or licensors. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs and slogans are trademarks of their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have control over.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind and without endorsement.
Any use by you of optional third-party tools offered through the site is at your own risk and discretion, and you should ensure that you understand and approve of the terms on which those tools are provided.
We may also offer new features, tools and resources through the Services in the future. Such features will be considered part of the Services and subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality.
We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you choose to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for harm or damages related to your access or use of third-party websites or your purchase or use of products, services, resources or content available through third parties.
Please carefully review the applicable third party's policies and practices before engaging in a transaction with them.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Tailova is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with Tailova.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Tailova, including any injury, damage or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with Tailova.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers as necessary to operate our store, process payments, fulfill orders, provide customer service and otherwise provide the Services.
Please review our Privacy Policy for additional information about how personal information is collected, used and shared.
SECTION 11 - FEEDBACK
If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for purposes including operating, improving and promoting the Services.
You represent and warrant that you own or have all necessary rights to your Feedback and that your Feedback does not violate any third-party rights or applicable laws.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our discretion to be unlawful, offensive, defamatory, obscene, infringing or otherwise objectionable.
You are solely responsible for Feedback you submit and its accuracy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, inventory or availability.
We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate at any time, including after an order has been submitted, subject to applicable law.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only.
You may not use the Services to violate applicable laws or regulations, infringe upon intellectual property or other rights, transmit false or misleading information, distribute malicious software, engage in fraudulent activity, collect personal information unlawfully, interfere with the security or operation of the Services, impersonate another person or entity, or otherwise misuse the Services.
We reserve the right to suspend, disable or terminate access to the Services if we determine that these Terms have been violated.
SECTION 14 - AGENTS
If you use or deploy autonomous or semi-autonomous software or services ("Agents") to access or interact with the Services, such Agents must accurately identify themselves and comply with applicable technical restrictions and requirements.
Agents may not conceal or misrepresent automated access, circumvent CAPTCHAs or other security measures, or bypass measures designed to block, limit or control automated access.
We may limit or prevent Agent access to the Services at our discretion.
SECTION 15 - TERMINATION
We may terminate this agreement or your access to the Services, or any portion thereof, in our discretion where permitted by law.
You will remain liable for amounts due up to and including the date of termination.
Provisions that by their nature should survive termination will continue to apply following termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general information purposes.
EXCEPT AS EXPRESSLY STATED BY TAILOVA AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES AND PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
SECTION 17 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAILOVA, ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS AND LICENSORS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Tailova, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from third-party claims, losses, damages or liabilities arising from your breach of these Terms, violation of applicable law or violation of the rights of another person.
SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, the provision will nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms.
Such determination will not affect the validity and enforceability of the remaining provisions.
SECTION 20 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us regarding your use of the Services and supersede prior agreements or communications relating to the Services.
SECTION 21 - ASSIGNMENT
You may not transfer or assign these Terms or your rights or obligations under these Terms without our prior written consent.
We may transfer, assign or delegate these Terms and our rights and obligations where permitted by applicable law.
SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws and the laws of the jurisdiction in which Tailova is established, without limiting any consumer protections that apply under applicable law.
SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on our website.
We reserve the right to update, change or replace portions of these Terms by posting updates to our website.
Where required by applicable law, we will provide notice of material changes. Your continued use of the Services following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.
SECTION 25 - CONTACT INFORMATION
Questions about these Terms of Service or your order may be sent to:
Tailova
Email: tailova.store@gmail.com
Website: tailovastore.com
For order-related inquiries, please include your order number and the email address used to place your order so that we can assist you.